Return Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, please review our return policy below.
- Returns Window
You may return most items within 14 days of receiving your order, in accordance with UK Consumer Contracts Regulations. - Condition of Items
Items must be unused, in their original packaging, and in a resaleable condition. Items showing signs of use, damage, or missing parts may not be eligible for a full refund. - How to Return an Item
Contact us at info@nbnserviceslimited.com with your order number and reason for return. We will provide instructions on how to send the item back to us. - Return Shipping Costs
Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer. - Refunds
Once we receive and inspect your returned item, we will process your refund to the original payment method within 5–10 business days. - Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 48 hours of delivery at info@nbnserviceslimited.com with photos of the issue, and we will arrange a replacement or refund at no additional cost. - Non-Returnable Items
Certain items, such as used electrical components once installed, may not be eligible for return for safety reasons. Please check the product page for specific details. - Contact
For any return-related queries, reach out to us at info@nbnserviceslimited.com.