01Information We Collect

When you browse the site, place an order, or get in touch with us, we may collect:

• Contact details — name, email address, phone number, delivery and billing address
• Order information — what you bought, when, and how much you paid
• Payment information — handled directly by our payment processor; we never see or store your full card details
• Account information — if you create an account, your login details and order history
• Technical data — IP address, browser type, and pages visited, collected automatically via cookies

02How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations, delivery updates, and receipts
• Respond to questions, complaints, or support requests
• Improve the site and the products we stock
• Send marketing emails, but only if you’ve opted in (see Section 8)
• Meet our legal and tax obligations as a UK business

03Orders & Delivery Data

Because some of our products are fresh and perishable, your delivery address and contact number are shared with our delivery team or courier solely to get your order to you on time. We don’t use this information for anything beyond fulfilling your order.

04Cookies

Our site uses cookies to keep your cart working as you browse, remember your login, and understand how the site is used so we can improve it. You can disable cookies in your browser settings, though parts of the site — like checkout — may not work properly without them.

05Sharing With Third Parties

We don’t sell your personal information to anyone. We only share it with the third parties needed to run the shop, including:

• Payment processors — to securely handle your payment
• Delivery couriers — to get your order to your door
• Website and hosting providers — to keep the site running and secure
• Email service providers — to send order updates and (if you’ve opted in) marketing emails

Each of these providers is only given the information they need to do their job.

06Data Retention

We keep order and account information for as long as your account is active, or as long as needed to meet our legal and tax obligations (typically up to 6 years for financial records under UK law). You can ask us to delete your account information at any time, subject to these legal requirements.

07Your Rights

Under UK data protection law, you have the right to:

• Ask what personal data we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your data, where we’re not legally required to keep it
• Withdraw consent to marketing emails at any time
• Ask us to transfer your data to another provider

To exercise any of these rights, email us at info@nbnserviceslimited.com and we’ll respond within 30 days.

08Marketing Emails

We’ll only send you marketing emails — new products, offers, that kind of thing — if you’ve opted in, either at checkout or through a sign-up form on the site. Every marketing email includes an unsubscribe link, and you can opt out at any time without affecting your ability to place orders.

09Keeping Your Data Secure

We use industry-standard security measures, including encrypted checkout, to protect your information. No online system is 100% secure, but we take reasonable steps to keep your data safe and limit access to it internally.

10Children’s Privacy

Our site and products are intended for adults. We don’t knowingly collect personal information from children, and if we learn that we have, we’ll delete it promptly.

11Changes To This Policy

We may update this policy from time to time — for example, if we start using a new delivery partner or payment provider. Any changes will be posted on this page with an updated date at the top.

12Contact Us

If you have any questions about this policy or how we handle your data, get in touch: