Return Policy
Last updated: 5 August 2026 · NBN Services Limited, trading as NBN Fresh Juices
We want you to be happy with what you order. Because we sell both fresh, perishable items and packaged goods, our return policy works a little differently depending on what you’ve bought.
Juices, smoothies, fruit boxes
Not returnable once delivered — but faulty, spoiled, or wrong orders get a fast replacement or refund.
Dried fruit, bottles, equipment
Returnable within 14 days if unused and in original packaging.
01Fresh Products (Juices, Smoothies, Fruit Boxes)
Fresh juices, smoothies, and fruit boxes are made or packed to order and cannot be returned once delivered, for hygiene and food safety reasons.
However, if your order arrives:
- Damaged or leaking
- Spoiled or not fresh
- Missing items
- Different from what you ordered
Contact us within 24 hours of delivery with a photo of the issue, and we’ll offer a replacement or full refund — no questions asked. We just need to know quickly, since these are perishable items.
02Packaged Products (Dried Fruits, Snacks, Bottles, Equipment)
For non-perishable items — dried fruit, nuts, reusable bottles, juicers, and accessories — you can return them within 14 days of delivery if:
- The item is unused and in its original packaging
- You have proof of purchase (order number or receipt)
Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days to your original payment method.
Please note: Opened food items (like dried fruit packs) can only be returned if faulty or incorrect, for hygiene reasons.
03Faulty or Damaged Items
If any item — fresh or packaged — arrives faulty, damaged, or not as described, we’ll always offer a free replacement or full refund. This doesn’t affect your standard consumer rights under UK law.
04How to Start a Return
- Email us at info@nbnserviceslimited.com with your order number and a brief description of the issue
- For damaged or spoiled items, please include a photo
- We’ll confirm next steps — replacement, refund, or return instructions — usually within 24 hours
05Delivery Charges
- If the return is due to our error (wrong item, faulty product, spoiled delivery), we cover all costs — no charge to you
- If you’re returning a packaged item simply because you changed your mind, return delivery costs are your responsibility unless otherwise agreed
06Non-Returnable Items
The following cannot be returned under any circumstances:
- Fresh juices, smoothies, and fruit boxes once delivered (unless faulty or damaged — see Section 1)
- Opened dried fruit or snack packaging (unless faulty)
- Gift cards or vouchers
07Your Rights
This policy works alongside, and doesn’t reduce, your rights under the UK Consumer Rights Act 2015. If a product is faulty, not as described, or not fit for purpose, you’re entitled to a repair, replacement, or refund regardless of what’s written above.
08Contact Us
Questions about a return or refund? Get in touch: